Reclaiming human care from surveillance capitalism

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Source: BMJ

Original: http://www.bmj.com/content/391/bmj.r2459.short?rss=1...

Published: 2025-12-12T03:51:04-08:00

Large technology companies are moving healthcare towards artificial care as the next phase of its industrialization. In this model, care is defined by calculations, canceling clinical encounters and patient-physician relationships. To reclaim human care, surveillance capitalism, where tech companies take private human experience as free raw material for analysis and sale, must be abolished. Industrialized healthcare values ​​efficiency, productivity, throughput and measurable goals. It turns patients into diagnoses and appointments into rushed transactions, increasing apparent efficiency without real improvement. Physicians are rewarded for speed, data collection, documentation and meeting metrics instead of working with patients. Continuity of care is an unaffordable luxury, and deep human connection happens by chance.