Author John Launer describes his personal experience with bilateral nosebleeds several years ago. His wife took him to the emergency department (A&E) at the Whittington Hospital in north London, a few miles from their home. He had to wait there for several hours because the hospital was under-equipped and overcrowded. All the staff he saw were extremely nice and polite despite being under a lot of pressure. After returning home, he wrote a positive post on social networks about the service provided. One of the consultants replied that she had shared his comments with the team. He did not know this consultant personally, but a few months ago she wrote to him that she had published a book in which he had an anonymous role.