Bruce Broussard je bývalý generálny riaditeľ zdravotnej poisťovne Humana, kde pôsobil viac ako desaťročie až do roku 2024. V rozhovore hovorí o dôležitosti budovania dôvery zákazníkov v používaní umelej inteligencie (AI). Humana používa AI na proaktívnu starostlivosť, ktorá pomáha prioritizovať pomoc pre zákazníkov s najväčšími potrebami a zabraňuje prepadnutiu cez štrbiny. The firm has created a data management, governance and management organization that oversees people, processes and technology in the development of AI solutions. These measures transform data into useful information for decision-making and member benefit. Humana is guided by the principles of responsible AI: fairness, security, transparency, privacy and accountability. During the pandemic, AI identified customers at risk of food insecurity, delivering more than 1.5 million meals. These systems ensure the continuation of programs while maintaining customer confidence.[1][6]