Human-centred co-design of a dual-purpose heart failure dashboard

Heart failure care requires coordination, but information is often fragmented across various systems. This study aimed to co-design and develop an integrated heart failure dashboard linking patient-level clinical decision-making with service-level management. A human-centred design approach was used, involving needs identification, collaborative ideation, iterative prototype development, and end-user testing. Thirty-six clinicians, health service managers, data and implementation scientists, and consumers participated. Operational priorities included real-time patient visibility and service performance information, while clinical priorities involved rapid synthesis of longitudinal information and optimization of guideline-directed medical therapy. Many prioritized information elements were incompletely represented in structured data and distributed across disconnected systems. The proposed dashboard brings together current clinical status and longitudinal heart failure care history at the patient level alongside service-level patterns. Implementation is required to evaluate whether these linked views improve care processes and patient outcomes.